Deposits are 30% and applied to the final balance. Final payment is due before departure or pickup unless a credit line is in place. Payments are quoted and taken in the currency shown on your payment link.
Use the secure Airwallex hosted checkout link sent by our operations team. Your amount, name, email, and service summary are locked before payment.
Request secure payment link- Free cancellation until 24 hours before pickup. 50% is charged inside 24 hours, and 100% inside 12 hours or for a no-show.
- Approved refunds go back to the original payment method and usually take 5 to 10 business days.
- Cross-border bridge, tunnel and permit fees are passed through at cost.
- If a payment looks wrong, contact us first. We will fix it quickly.
- 1. Paying securely
- 2. Currencies and exchange rates
- 3. Deposits and balance
- 4. Cancellation charges
- 5. Changes to a booking
- 6. Refunds
- 7. Extra and pass-through charges
- 8. Failed, duplicate and unauthorised payments
- 9. Disputes and chargebacks
- 10. Invoices and tax
- 11. Credit accounts
- 12. Questions about a payment
1. Paying securely
We take payment through a secure checkout hosted by Airwallex. Card, Apple Pay, Google Pay, Alipay and other methods appear when they are available for your device and country. Card details are entered on the Airwallex page and are not seen or stored by us. Your amount, name, email and service summary are locked into your payment link. Please check them before you pay, and if anything is incorrect, do not pay; tell us and we will issue a corrected link. Payment links expire on the date shown on them.
2. Currencies and exchange rates
Each payment link is quoted and charged in one currency (USD, CNY, EUR, GBP or HKD). Conversions shown on our website are approximate and for guidance only. The amount in your payment link is what you pay, and your bank or card issuer may apply its own exchange rate or fees.
3. Deposits and balance
A booking is confirmed when we receive the deposit, which is 30% of the total price unless we state otherwise. The deposit counts towards the total price. The balance is due before departure or pickup unless a credit line is in place, and we may decline to start a service while payment is outstanding. Some bookings, such as events, group and peak-period work, may have different payment terms, which we will state in your written confirmation.
4. Cancellation charges
Cancellation charges are measured from the scheduled pickup time (local time at the pickup place). To cancel, message us on WhatsApp or email us. The cancellation takes effect when we receive your message.
| When you cancel | Charge |
|---|---|
| More than 24 hours before pickup | No cancellation charge |
| Between 12 and 24 hours before pickup | 50% of the price of the service |
| Less than 12 hours before pickup, or a no-show | 100% of the price of the service |
Any deposit or payment you have made is applied first to the cancellation charge, and the rest is refunded. Cancelling with no charge does not cover third-party costs that we have already paid for you, such as a permit or ticket, that we cannot recover. We will tell you about any such cost in writing before we incur it. If your written confirmation gives different terms, for example for group, event, multi-day or peak-period bookings, those terms apply.
5. Changes to a booking
A request to change the date, time, route or vehicle is subject to availability and may change the price. A change request made inside the cancellation windows above may be treated as a cancellation and a new booking.
6. Refunds
Approved refunds are returned to the original payment method, in the currency you paid, and usually take 5 to 10 business days to arrive through Airwallex or your card issuer. Exchange-rate differences and charges applied by your bank or card issuer are outside our control. If we cancel a service or cannot provide it, we refund the amounts you paid for the part we did not provide, as set out in our Terms of Service.
7. Extra and pass-through charges
Extra hours, distance, stops or waiting time beyond what your confirmation includes may be charged. For cross-border journeys, bridge, tunnel and permit fees may apply and are passed through at cost. Cleaning or damage charges may apply as set out in the Terms of Service. We will tell you about extra charges before they apply where practical.
8. Failed, duplicate and unauthorised payments
If a payment fails, your booking is not confirmed until a payment succeeds. If you are charged twice, or you see a payment you do not recognise, contact us straight away and we will investigate and refund any duplicate. We may cancel a booking if a payment is not completed by the due date.
9. Disputes and chargebacks
If you are unhappy with a charge, please contact us first so that we can resolve it quickly. If you dispute a payment with your bank or card issuer, we will provide the records we hold, which may include your booking confirmation, the time you accepted our terms, our messages with you and evidence that the service was provided. We may recover amounts due where a chargeback is made for a service that was provided.
10. Invoices and tax
Once a payment is received, an invoice is available to download from your payment confirmation page, or we can send it to you. Where tax applies to a charge, it is shown on your invoice. You are responsible for any duties or taxes that apply in your own country.
11. Credit accounts
Approved corporate customers may have a credit line with separate written payment terms. If those terms are silent, the deposit, balance and cancellation terms on this page apply.
12. Questions about a payment
Email concierge@chinachauffeurs.com or message us on WhatsApp at +86 195 4022 0601 with your booking reference, and we will help.